FAQs

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we will begin the fulfillment process suppliers within one business day.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment.

Order Shipment:

Once your order is places we will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us please contact sales@peachtreeisland.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos of the damaged packaging before opening. If your item(s) are in fact damaged please document this with photos and contact support@peachtreeisland.com 

Refunds. Returns and/or Exchanges

If you wish to begin the process for returning, refunds or exchanges, please contact us at support@peachtreeisland.com, or call 984-205-1580. 

Please note the following:

All claims for returns/refunds or exchanges must be made within 30 days of purchase.

All orders cancelled after 48 hours from the time of purchase are subject to a $30.00 restocking fee.

If your order has shipped, you (the buyer) will also be responsible for any return shipping charges.

Refunds will only be issued to the original credit card or payment method that you used when placing your order and after confirmation from the supplier that all products (if already shipped and/or opened by the buyer) have been returned undamaged, minus any possible restocking fee by the supplier)

Note: Individual suppliers have their own policies regarding refunds, returns and/or exchanges. These policies are stated on the product pages for the item you ordered.  In order to facilitate a smooth process, please note these policies when contacting us. We will do our best to work with suppliers to complete your request.

 A few helpful tips: 

 - Photos, Photos, Photos. Document any damage/defects with photos.

 - Packaging: Many suppliers demand their product be returned in the original packaging and without any marks or writing. Be sure to inspect your product thoroughly for any damage/defect BEFORE disposing of the original packaging.  If there is damage at the time of delivery write it as a memo on the delivery slip.